Terms & Conditions

Terms & Conditions

Welcome to Surkanda Heritage. These Terms & Conditions ("Terms") govern your use of our website and the services we provide, including accommodation bookings, reservations, and related travel services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. Booking and Reservations

• All bookings are subject to availability and confirmation by Surkanda Heritage.
• Guests must provide accurate and complete information while making a reservation.
• A booking is considered confirmed only after successful payment (where applicable) and receipt of a booking confirmation email or message.
• Surkanda Heritage reserves the right to refuse or cancel any booking if incorrect, misleading, or fraudulent information is provided.

2. Pricing and Payments

• All prices displayed on the website are subject to change without prior notice.
• Applicable taxes and government charges may be added during checkout.
• Payments must be made through the payment methods available on our website.
• We reserve the right to correct pricing errors or cancel bookings made due to technical or pricing inaccuracies.

3. Check-in and Check-out

Unless otherwise specified:

• Check-in time: 2:00 PM onwards
• Check-out time: 11:00 AM

Early check-in and late check-out are subject to availability and may incur additional charges.

4. Guest Responsibilities

Guests agree to:

• Provide valid identification during check-in, as required by applicable laws.
• Maintain the property responsibly and avoid causing damage.
• Respect other guests, staff, and local community members.
• Comply with all applicable laws and property rules during their stay.

Guests are financially responsible for any damage caused to the property during their stay.

5. Cancellation and Refund Policy

Cancellation and refund eligibility depends on the booking policy applicable at the time of reservation.

Where permitted:

• Eligible refunds will be processed through the original payment method.
• Processing times may vary depending on the payment provider or bank.
• Certain promotional, discounted, or special offer bookings may be non-refundable.

Please review the cancellation policy displayed during the booking process before confirming your reservation.

6. Changes to Bookings

Requests for changes to reservation dates, guest details, or duration of stay are subject to availability and may involve additional charges.

Surkanda Heritage does not guarantee that requested modifications can be accommodated.

7. Use of Website

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to the website or its systems.
• Upload malicious software or harmful content.
• Copy, reproduce, or misuse website content without prior written permission.
• Interfere with the normal operation or security of the website.

8. Intellectual Property

All website content, including text, graphics, photographs, logos, icons, designs, and other materials, is the property of Surkanda Heritage or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

9. Third-Party Services

Our website may include links to third-party websites, payment gateways, or external services for your convenience.

We are not responsible for the content, privacy practices, availability, or services offered by third-party websites.

10. Limitation of Liability

To the maximum extent permitted by law, Surkanda Heritage shall not be liable for:

• Delays or interruptions beyond our control.
• Natural disasters or force majeure events.
• Loss of personal belongings during your stay.
• Indirect, incidental, or consequential damages arising from the use of our website or services.

Guests are responsible for safeguarding their valuables throughout their stay.

11. Force Majeure

Surkanda Heritage shall not be held responsible for failure or delay in providing services due to events beyond reasonable control, including but not limited to natural disasters, severe weather, government restrictions, strikes, pandemics, road closures, or other unforeseen circumstances.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Any updates will be published on this page with the revised Effective Date. Continued use of the website after such changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Uttarakhand, India.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Surkanda Heritage

Email: info@surkandaheritage.com

By using the Surkanda Heritage website or making a booking through our platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.