Cancellation Policy

Cancellation Policy

At Surkanda Heritage, we strive to provide our guests with a smooth and enjoyable booking experience. We understand that travel plans may change, and this Cancellation Policy outlines the terms applicable to booking cancellations, modifications, and refunds.

1. Cancellation by Guest

Guests may cancel their reservation by contacting us through the contact details provided on our website or via the booking confirmation email.

Cancellation requests will be processed according to the cancellation terms applicable at the time of booking.

2. Refund Eligibility

Refund eligibility depends on the type of booking, promotional offer, and cancellation timing.

• Eligible refunds will be processed using the original payment method.
• Processing times may vary depending on your bank or payment service provider.
• Convenience fees, payment gateway charges, taxes, or other non-refundable charges may be deducted where applicable.

3. Non-Refundable Bookings

Certain bookings, including promotional offers, discounted rates, festive packages, group bookings, or special event reservations, may be marked as Non-Refundable.

These bookings cannot be cancelled or refunded unless required under applicable law.

4. Booking Modifications

Requests to change booking dates, guest names, or stay duration are subject to room availability and prevailing rates.

Additional charges may apply for modifications.

5. No-Show Policy

If a guest fails to arrive on the scheduled check-in date without prior notice, the booking may be treated as a No-Show.

In such cases:

• The reservation may be cancelled automatically.
• Refunds, if any, will be governed by the booking terms.
• Surkanda Heritage reserves the right to release the reserved accommodation for future bookings.

6. Cancellation by Surkanda Heritage

In rare situations, Surkanda Heritage may cancel a booking due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Safety or security concerns
• Property maintenance emergencies
• Technical or booking system errors
• Force majeure events

Where applicable, guests may be offered:

• A full refund, or
• An alternative booking date, subject to availability.

7. Force Majeure

Surkanda Heritage shall not be liable for cancellations or service interruptions caused by events beyond its reasonable control, including natural disasters, road closures, severe weather conditions, pandemics, government orders, strikes, or other unforeseen circumstances.

8. Refund Processing

Where a refund is approved:

• Refunds will be initiated to the original payment method used during booking.
• Processing typically takes 7–14 business days, depending on the payment provider or financial institution.
• Any delays caused by banks or payment gateways are beyond our control.

9. Contact Us

For cancellation requests or refund-related queries, please contact us:

Surkanda Heritage

Email: info@surkandaheritage.com

By making a reservation through Surkanda Heritage, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.