Privacy Policy

Privacy Policy

Welcome to Surkanda Heritage ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a booking, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or make a reservation, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address (if applicable)
• Booking Details
• Guest Information
• Special Requests submitted during booking

Payment Information

Payments may be processed through secure third-party payment providers. We do not store your complete payment card details on our servers.

Technical Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date and Time of Visit
• Referral Source

2. How We Use Your Information

We use your information to:

• Process and confirm bookings
• Provide customer support
• Communicate booking updates
• Respond to inquiries
• Improve our website and services
• Send promotional offers (only if you choose to receive them)
• Prevent fraud and unauthorized activity
• Comply with legal obligations

3. Cookies

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and enhance website functionality.

You may disable cookies through your browser settings, although some website features may not function properly.

4. Sharing of Information

We do not sell your personal information.

However, we may share your information with:

• Payment gateway providers
• Booking management systems
• Technology and hosting providers
• Government or legal authorities when required by applicable law
• Professional advisors where necessary

All third-party service providers are expected to protect your information appropriately.

5. Data Security

We take reasonable administrative, technical, and organizational measures to safeguard your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Complete bookings
• Provide customer support
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce our agreements

Once no longer required, information is securely deleted or anonymized where appropriate.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Object to certain processing activities
• Request a copy of your personal data

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality.

The updated version will be posted on this page with the revised Effective Date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Surkanda Heritage

Website: surkandaheritage.com

Email: info@surkandaheritage.com

Phone: +91 74093 66555

Address: Khasra No. 2283, Village Tikhon Patti, Kanatal, Tehri Garhwal, Uttarakhand 249145

By using the Surkanda Heritage website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.